Frequently Asked Questions

1. How much does it cost and how do I pay?

Our prices vary depending on the length or desirability of the email address. Payment can be made either monthly or annually. We accept most major credit cards, as well as PayPal®.

2. Why are some email addresses priced differently to others?

The price of an email address is determined by its length and desirability.

3. I see that my email address is sold by Emailme.com but can I use it with my existing email provider?

Yes, your new Emailme email address will be forwarded free of charge to your existing email address, and you will login as normal to check your emails. For details on how to send from your new Emailme email address click here.

4. Does my email address have to be letters only, or what other characters can I use?

Alphabetic characters (A-Z), numbers (0-9), hyphens (-), underscores (_) and periods (.).

5. I have made a mistake whilst registering. Can I correct it?

All registrations are considered final and customers are asked to take care to ensure that their details are correct before finalising registration. We're sorry but refunds will not be given.

6. Is my credit card automatically debited on the anniversary of my signing up?

If auto-renewal is selected in your control panel we will automatically bill your credit card. If auto-renewal is not selected, or your card has expired, we will send you several reminders ahead of the expiry of your email address and you will need to manually make payment via you Emailme account login or update your credit card details on your Account Settings page to allow us to automatically debit your card.

7. Where do I go if I have forgotten my login details?

You can arrange for a new password to be sent to your login email address. Please click here to reset your password.

8. What happens to all my emails if I cease to use your service?

If your email address is cancelled or not renewed, the account will lie dormant for a period of time. If you have a Google Mailbox, the mailbox including emails, contacts, and any created documents shared with others will be deleted. During this time all email sent to your address will be returned to sender.

9. What happens to my email address if I cease to use your service?

After the redemption period the address will be made available for re-registration.

10. Will I be able to cancel before completing the 12 months and if so what notice will I need to give?

You can cancel your service at any time with no notice. However, we do not issue refunds for cancelled registrations.

11. How do I set-up a Google mailbox for my Emailme address?

1. Login to your account with us.
2. Click on the 'My Account' link at the top of the page.
3. You will see your email addresses listed. If you are setting up your address for the first time click on the link saying 'Setup Forwarding or create Google Mail™ inbox'. If you currently have forwarding setup for you address, click the 'Edit' link.
4. Under the section 'I want to setup a Google Mail™ inbox', enter your name and the password you would like to use to login to your mailbox. Then click the 'Setup Mailbox' button.
5. Once you have created your mailbox you will be shown the link for logging in to your new mailbox. Or you can always find it on this website by clicking on the 'Login to Google Mail™' link. You will need to login to your mailbox and accept Googles Terms and Conditions to start receiving emails.
6. If you have more than 1 Emailme address you will need to follow these steps for each address that you want a mailbox for.

12. How do I set-up forwarding for my Emailme address?

Login to your account with us.

Click on the 'My Account' link at the top of the page.

You will see your email addresses listed. If you are setting up your address for the first time click on the link saying 'Setup Forwarding or create Google Mail™ inbox'. If you currently have a Google mailbox setup for you address, click the 'Edit' link.

If this is the first setup, or you don't have anything setup for your Emailme address, under the 'I want Emailme to forward my emails to' simply enter the email address you would like your emails to forward. Then click 'Confirm'. Any emails sent to your Emailme address will now be automatically forwarded to the specified address.

If you have a Google mailbox currently set-up then you may wish to set-up forwarding WITHIN your mailbox. Instructions on this can be found on this page.

If you have a Google mailbox currently set-up and wish to delete the mailbox and switch to forwarding, then you must tick the checkbox to indicate you have read the important note. Then click the 'Delete Google Mail inbox' and you can set-up forwarding. You will be prevented from creating another Google mailbox for this address for 7 days.

13. If I use a Google mailbox, what size inbox will I get?

You will receive a 7Gb Google mailbox.

14. Can I use my email address with a desktop mail client such as Outlook or Thunderbird?

If you have have set-up a Google mailbox for your new Emailme email address please click here for further information.
If you are forwarding your Emailme email address to an existing email address, and you use a desktop mail client such as Outlook or Thunderbird to check your emails, please click here for details of how to send from your new Emailme email address.

15. Someone tells me they have sent me an email, but I haven't got it. Where do I turn?

Please check in your Emailme account that the forwarding address has been set correctly or that you are using a Google mailbox. Please also check your junk mail folder before contacting our support department at .

16. Do you have spam filters in place?

If your Emailme email address is being forwarded to an existing address, your current email provider should have spam filters in place. Please contact them for more information. If you are using a Google mailbox, advanced spam filters will be in place.

17. I bought an email address for a friend, and now want to transfer it into their control. How do I do this?

Transfers are not currently available via your Emailme login, but please email your request to our support department at and we will process it for you.

18. How do I set up my Windows Live™ Hotmail® inbox on my iPhone?

1. From the main menu, click Settings
2. Click 'Mail,Contact,Calendars'
3. Click 'Add Account...'
4. Click 'Other' from the list of providers shown
5. Click 'Add Mail Account'
6. Complete the New Account information. The Address and Password will be what you use for logging into Hotmail.
7. Select POP as the incoming mail protocol
8. Enter 'pop3.live.com' as the hostname
9. For the outgoing server enter 'smtp.live.com'