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The FAQs listed here relate to the Emailme.com email identity service. For information and assistance with the webmail service, please visit Windows Live™ Hotmail® and check the support pages available there.

1. How much does it cost and how do I pay?
2. I see that my email address is sold by Emailme.com but operated by Windows Live™ Hotmail®. Can I transfer my address to another provider?
3. Can I use my email address with a desktop mail client such as Outlook or Thunderbird?
4. Can I forward my email address to another address?
5. Is my credit card automatically debited on the anniversary of my signing up?
6. Can I register my email address for more than 12 months at a time?
7. What happens to all my emails if I cease to use your service?
8. What happens to 'my' email address if I cease to use your service?
9. Why do I have more than one password?
10. Do you keep my credit card details on file?
11. Does my email address have to be letters only or what other characters can I use?
12. Will I be able to cancel before completing the 12 months and if so what notice will I need to give?
13. Someone tells me they have sent me an email, but I haven't got it. Where do I turn?
14. Where do I go if I have forgotten my login details?
15. I have made a mistake whilst registering. Can I correct it?
16. Do you have spam filters in place?
17. What size inbox will I get and can I upgrade?
18. Will I be penalised for non-activity?

How much does it cost and how do I pay?

The price is $1.00 per month, usually paid annually in advance. We accept most major credit cards, as well as PayPal®.

I see that my email address is sold by Emailme.com but operated by Windows Live™ Hotmail®. Can I transfer my address to another provider?

No. The email address is only provided in combination with an email service provider that we choose. It is possible that in the future we might allow e-mail forwarding or use with other e-mail services. We will notify all our customers in advance should such facilities become available.

Can I use my email address with a desktop mail client such as Outlook or Thunderbird?

Microsoft provides the Microsoft Office Outlook Connector that allows you to access your email via Outlook. There are a number of third party applications that provide downloaders or proxies for Windows Live™ Hotmail®, for example FreePOPs or GetLive.

Alternatively, Microsoft are currently offering a new, standalone, desktop application for accessing Windows Live™ Hotmail® accounts as part of their Windows Live™ Desktop suite.

Mac users have two options: if you have Microsoft Office you can use Entourage, which supports Windows Live™ Hotmail® directly, or you can use Mail.app with the HTTPMail plugin.

Can I forward my email address to another address?

Windows Live™ Hotmail® allows you to forward your email address to any other @hotmail.com or @live.com address, or any other email address provided by Emailme.com. However it is not currently possible to forward email to an address outside the Windows Live™ Hotmail® system. If you require this, you should consider using one of the solutions mentioned above to retrieve email from the Windows Live™ Hotmail® system and deliver it to another mailbox.

Is my credit card automatically debited on the anniversary of my signing up?

At the moment it is not possible to automatically renew your email address, but we hope to have this available very shortly. We will send you several regular reminders ahead of the expiry of your email address, so we are confident that it will not be accidentally turned off!

Can I register my email address for more than 12 months at a time?

Yes. Simply click on the down arrow when applying and choose your registration period.

What happens to all my emails if I cease to use your service?

If your email address is cancelled, the account will lie dormant for a period of 12 months, during which all email sent to your address will be returned to sender. You should take copies of any email messages stored by the Windows Live™ Hotmail® service prior to the deletion of the account.

What happens to 'my' email address if I cease to use your service?

After the 12 month dormant period (see above), the address will be made available for re-registration.

Why do I have more than one password?

When registering on this website you will be assigned a password which you use when logging in to our website, where you can register, renewal and transfer email addresses.

For every email address that you register with us we will send you a temporary Windows Live™ Hotmail® password for the first time that you log in to http://mail.live.com/ to use your new email address. During this first visit you will have to option to change this temporary password to a password of your choice.

If you ever lose this password, you can reset it by logging into this website and using the "Reset" function.

For more information about logging into Windows Live™ Hotmail® for the first time, click here read our "How To" document.

Do you keep my credit card details on file?

We only keep the last four digits of the card number, the name on the card, and the expiry date, for future verification purposes. Our Automatic Renewals system doesn't require us to keep your card details on file.

Does my email address have to be letters only or what other characters can I use?

Alphabetic characters (A-Z), numbers (0-9), hyphens (-), underscores (_) and periods (.).

Will I be able to cancel before completing the 12 months and if so what notice will I need to give?

You can cancel your service at any time with no notice. However, we do not issue refunds for cancelled registrations.

Someone tells me they have sent me an email, but I haven't got it. Where do I turn?

Please contact Windows Live™ Hotmail® support for issues regarding the email service itself.

Where do I go if I have forgotten my login details?

You can arrange for a new password to be sent to your alternate email address once logged in.

I have made a mistake whilst registering. Can I correct it?

Currently, Windows Live™ Hotmail® does not allow us to amend account details, we can only delete and recreate accounts, but with a 30 day waiting period. As a result, all registrations are considered final and customers are asked to take care to ensure that their details are correct before finalising registration.

Do you have spam filters in place?

Windows Live™ Hotmail® offers an excellent anti-spam system, please see the Windows Live™ Hotmail® site for more details.

What size inbox will I get and can I upgrade?

By default you will have an inbox with 5GB capactity. More details can be found on the Windows Live™ Hotmail® site.

Will I be penalised for non-activity?

Windows Live™ Hotmail® may suspend your account for non-activity. Please consult the Windows Live™ Hotmail® site for more details.