Frequently Asked Questions

1. How much does it cost and how do I pay?
We have two types of email addresses, premium and standard. Our premium addresses carry a one time charge followed by an annual service charge whilst standard addresses carry an annual service charge which is payable annually. Payment can be made either monthly or annually. Currently we only accept PayPal® as a payment option.
2. Why are some email addresses priced differently to others?
The prices of our email addresses are determined by length and desirability.
3. I see that my email address is sold by but can I use it with my existing email provider?
Yes, your new Emailme email address will be forwarded free of charge to your existing email address, and you will login as normal to check your emails. For details on how to send from your new Emailme email address click here.
4. Does my email address have to be letters only, or what other characters can I use?
Alphabetic characters (A-Z), numbers (0-9), hyphens (-), underscores (_) and periods (.).
5. I have made a mistake whilst registering. Can I correct it?
All registrations are considered final and customers are asked to take care to ensure that their details are correct before finalising registration. We're sorry but refunds will not be given.
7. Where do I go if I have forgotten my login details?
You can arrange for a new password to be sent to your login email address. Please click here to reset your password.
8. What happens to all my emails if I cease to use your service?
If your email address is cancelled or not renewed, the account will lie dormant for a period of time. If you have a Google Mailbox, the mailbox including emails, contacts, and any created documents shared with others will be deleted. During this time all email sent to your address will be returned to sender.
9. What happens to my email address if I cease to use your service?
After the redemption period the address will be made available for re-registration.
10. Can I cancel my service and if so what notice will I need to give?
You can cancel your service at any time with no notice. However, we do not issue refunds for cancelled registrations. If you cancel you will not be re-billed for your service.
11. If I cancel my premium email address will I get my one time fee returned?
The one time charge required for our premium email addresses is due to the desirability and uniqueness, this fee ensures the name is taken off the market and exclusive to you. You may continue to use your premium address as long as the annual service charge is paid. You may cancel at anytime but no refund will be provided for both the one-off fee nor any remaining service charge.
12. How do I set-up forwarding for my Emailme address?
  • Login to your account with us.
  • Click on the 'My Account' link at the top of the page.
  • You will see your email addresses listed. If you are setting up your address for the first time click on the link saying 'Setup Forwarding'. If you currently have a Google mailbox setup for you address, click the 'Edit' link.
  • If this is the first setup, or you don't have anything setup for your Emailme address, under the 'I want Emailme to forward my emails to' simply enter the email address you would like your emails to forward. Then click 'Confirm'. Any emails sent to your Emailme address will now be automatically forwarded to the specified address.
  • If you have a Google mailbox currently set-up then you may wish to set-up forwarding WITHIN your mailbox. Instructions on this can be found on this page.
  • If you have a Google mailbox currently set-up and wish to delete the mailbox and switch to forwarding, then you must tick the checkbox to indicate you have read the important note. Then click the 'Delete Google Mail inbox' and you can set-up forwarding. You will be prevented from creating another Google mailbox for this address.
  • 13. Can I use my email address with a desktop mail client such as Outlook or Thunderbird?
    If you have have a Google mailbox for your Emailme email address please click here for further information.
    If you are forwarding your Emailme email address to an existing email address, and you use a desktop mail client such as Outlook or Thunderbird to check your emails, please click here for details of how to send from your new Emailme email address.
    14. Someone tells me they have sent me an email, but I haven't got it. Where do I turn?
    Please check in your Emailme account that the forwarding address has been set correctly or that you are using a Google mailbox. Please also check your junk mail folder before contacting our support department at .
    15. Do you have spam filters in place?
    If your Emailme email address is being forwarded to an existing address, your current email provider should have spam filters in place. Please contact them for more information. If you are using a Google mailbox, advanced spam filters will be in place.
    16. I bought an email address for a friend, and now want to transfer it into their control. How do I do this?
    Transfers are not currently available via your Emailme login, but please email your request to our support department at and we will process it for you.
    17. How do I set up my Windows Live™ Hotmail® inbox on my iPhone?
    1. From the main menu, click Settings
    2. Click 'Mail,Contact,Calendars'
    3. Click 'Add Account...'
    4. Click 'Other' from the list of providers shown
    5. Click 'Add Mail Account'
    6. Complete the New Account information. The Address and Password will be what you use for logging into Hotmail.
    7. Select POP as the incoming mail protocol
    8. Enter '' as the hostname
    9. For the outgoing server enter ''
    18. How secure is my email address and email content?
    If you chose to own a mailbox with EmailMe both your email address and content is secure. Due to our relationship with Google all of your mail content is stored with Gmail and subject to the tight security that Google have put in place. If you are forwarding your email address to another email address supplier the security will depend on their services. At no point does your email content get stored on our servers.